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This Week In Restaurant Technologies #014: Point of Personalized Service Systems

point of personalized service systemsIn this week’s show, Brandon and I look at some of the latest news and examples of chain restaurant systems who are pushing the boundaries by using technology to make the ordering and dining experience faster, easier and more personal for each and every customer.

Watch the video to check out this week’s regular banter.

1. Popular drive-in Sonic has launched a new point of personalized service system paired with a mobile app to personalize drive-in experiences, and expect a small boost in sales.

2. Columbus, Ohio based pizza chain Donatos has launched a new, interactive website that improves ordering and may be the benchmark case study for other restaurants.

Tune in as we discuss the latest in point of personalized service systems, mobile apps and much more.

Watch the video to check out this week’s regular banter.

This Week’s Hangout Notes and Resources

point of personalized service systems

Graph: Hospitality Technology

In the world of mobile apps for nearly everything, Hospitality Technology states only half of the top 100 chains have mobile apps, and one quarter of those support mobile ordering. Three of the top five apps based on number of reviews are pizza chains. See the full list and article here, along with the graph on the left, predicting growth in online and mobile segments for restaurants.

Donatos’ new website is the latest in interactive menus and websites, and was designed by Dynamit, a Columbus based digital agency. More on Dynamit and who they’ve worked with here.

Will we see more point of personalized service systems rolling out in restaurants across the country in the next few years? Have you experienced any personalized ordering? Fire off in the comments!

Tune in Next Week

Brandon and I will be back with another episode next week. You can tune in on Thursdays here on my blog to catch the archived recording. If you’d like to watch and participate in the live Google+ Hangout, we’ll be broadcasting at 11AM EST on the This Week In Restaurant Technologies YouTube Channel.

Follow up on some of these articles and let us know what you think by leaving a comment below!